Frequently Asked Questions

Where are you based?

Our office is located in Portland, Oregon.

Do you ship from the USA?

We ship from our partners in China and Hong Kong, directly to you.

How long does shipping take?

Shipping is usually within  2 weeks but because we ship directly from our warehouses  it can sometimes take up to 5 weeks. So, no need to panic if it takes a little longer.

Can I have a tracking number?

Yes you can, all of our goods are sent out tracked.

What if I need to return an item?

If you need to exchange or return an item for any reason then please contact us and we will guide you through the process.

Do you ship worldwide?

Absolutely, we offer free  worldwide shipping.